Frequently Asked Questions FAQ

Watch this 5 minute video to learn how easy it is to use your smart phone or computer to upload your documents online.

Watch the video

Santa Clara County mail is sent to your Case Name. Your Case Name and 7-digit Case Number can be found on the upper-right corner.

On an EBT card, your 7-digit Case Number is on the bottom (skip the first two numbers).

You can submit documents without a case number by entering the following information:).

• Your Date of Birth
• Your Address
• Your Subject
  If you recently applied or are applying today select New Application.
  If you are already receiving public benefits, select Existing Case.
• Which Program
  Select all the programs you are applying for or are currently receiving.
  
• Your Contact Information

If we have a problem identifying your case, we will contact you for additional information.

Yes, your files will be protected in a secure folder where only authorized county staff have access to the files.

Your documents will be downloaded by our clerical staff and given to your County Case Worker for processing.

If you have questions about your documents, contact your County Case Worker.

On County of Santa Clara mail, your County Case Worker's name and telephone number are on the upper-right corner.

For Contact Information

When uploading your documents enter your email address. We will email you a confirmation of the documents received.

Any of the following benefit programs.

• Health Coverage - Medi-Cal
• Food Assistance - CalFresh Food
• Financial Assistance for Adults with Dependent Children - CalWORKs
• Financial Assistance for Adults without Dependent Children - General Assistance
• Financial Assistance for Refugees - Refugee Cash Assistance
• Financial Assistance for Immigrants - Cash Assistance Program for Immigrants
• Employment Services - CalWORKs Employment Services / Welfare to Work
• Employment Services - General Assistance Vocational Services

Yes, just follow the instructions. For faster service please include your case number.

Enter the address we send mail to, it could be at one of our office locations.

If you have an apostrophe (') in your name, please access the portal by doing the following:

• Use a computer, or
• Use a non-iOS (Apple) device (such as Samsung), or
• Remove the apostrophe (') from your name and access the portal using the method listed above

  What if I do not have a case number or cannot find my case number?

If you are using an iPhone or iPad with iOS 11 and newer:

• Disable the “Smart Punctuation” on your iOS device by:
1. Go to Settings
2. Select General
3. Select Keyboard
4. Turn off “Smart Punctuation”
• Go back into the portal using the apostrophe in your name.

Upload Documents:

• No larger than 8 MB
• No files that are password protected or restricted
• The file name should contain less than 100 characters
• In one of these formats: .pdf, .doc, .docx, .gif, .jpg, .jpeg, .png.
• File name can only contain letters, numbers, spaces, and these symbols: ! @ $ _ - + ( ) [ ] { } , . ~